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About Pro Telecom Supply

We are a leading supplier and Solutions Provider of Commercial Technology products.


Pro Telecom Supply was formed in 2009 to build on the legacy Penfold Electrical Service. Founded in East Aurora, NY in 1954 by Bruce Penfold, Penfold Electrical Service provided electrical and equipment repair throughout the Western New York area.

After several decades of providing support and Service to customers, the Penfold Family expanded this commitment to an online resource for customers to find quality telecom and data products bundled with exceptional support. With a strong heritage of unsurpassed commitment to customers, we are dedicated to making sure your project has the tools you need, when you need it.

We invite you to call us at (800) 213-1896 to discuss your specific communication needs. If you prefer, you may contact us through our online form.

 

 


Our Promise:

We will offer the #1 Value in Telecomunications and Security to you, the customer,
consistently, every day on every product we sell.

At Pro Telecom Supply, we took common sense ideas and applied them to the IP Telecom and Security market to create the premier Superstore online. We designed the business around our promise: ”Low prices, fast shipping, award-winning service.” It all adds up to the #1 Value in the industry.



 

Quality Products

You have a broad choice of quality products
at your fingertips

Whether putting together a system from design phase or maintaining equipement at your location, we give you an alternative to traditional "big company" suppliers. In most cases, spec for spec, we have a product in-stock that you can use at a lower price, backed by our highly rated FREE service, ready to ship the day you order it.

Our brand named products come from companies such as Mobotix, DSC, POS-X,UTC, HID, Ruckus Wireless, Altronix and more. We also private-label (from several major manufacturers) many popular products and have some custom-designed to our customers'needs.



 

Value Priced

Get more for your money with value priced products
that help you maximize your budget

Our prices are well below the list price of other, more traditional Commercial Products companies. Those companies probably have lower manufactured costs, but they operate with much higher overhead. With our direct business model and focus on efficiency, Pro Telecom Supply has the lowest overhead in the industry. That’s why we can offer high-quality products at lower prices. With many traditional companies selling to trade only, and with the convergence of the IP products industry, we make sure you the Installer or DIY end user have accesss to the best products in the industry.




 

24/7 Ordering

Order when you want, how you want - no need to wait
on a sales representative to get back to you

Orders can be placed online, by phone, or fax. We accept approved purchase orders, major credit cards and I-checks. Many customers tell us that our online store is the best around. For those customers who need regional help, we have a network of certified installers strategically located in the U.S.




 

Order Today, Install Tomorrow

We Ship It Fast: Order Today - Install Tomorrow

Tight logistics ensure same-day shipping of huge in-stock inventory. At Pro Telecom Supply, we stock the majority of our products for same-day shipping, when you order by 2 p.m. ET.
Many of our products are shipped directly from the Manufacturer ensuring you have the latest models and firmwares.
Already the most automated warehouse in the industry, we constantly assess and improve our logistics to maintain our efficiencies and order accuracy of 99.98%.

Free delivery on orders over $150.00



 

Service

Highly Rated Service - before you buy, when you buy,
after you buy - and it's FREE

99% percent of customers surveyed say they would recommend us to someone else. Over 90% of customers surveyed say that our service is better than the service they've been receiving from other technology suppliers. Our inside sales and tech support departments routinely receive customer KUDOS that describe our service as the best in the industry. 



 

Money-back Guarantee

15-day Money-back Guarantee on almost everything we sell

We want you to be pleased with every order. We understand sometimes its easy to over order for a project and have products left over that you may not need That’s why we offer a 15-day money-back guarantee on almost every stock product we sell, excluding software and consumables. (See Terms and Conditions for exclusions.) If your items are new and unopened, return your purchase within 15 days of the ship date and we will promptly refund your money with a small (20%) restock fee less shipping.
While we understand that you may have opened items that you may have tested or may not need, in order to provide the highest level of support, quality products and provide the best purchase experience, we are unable to accept opened items. Just as you would not want to get an opened item for yours or your customers project, we make sure we have only new and factory sealed products for sale. We do offer free listing on our Ebay Outlet for open box items as an additional option.